Payment Policy

Effective Date: January 17, 2025

At Gem’s Mist, we are committed to providing a seamless and secure shopping experience for our customers. Our Payment Policy outlines the methods of payment accepted, the process for payment authorization, and the steps we take to ensure your transaction is secure. By purchasing from our website, you agree to comply with the terms of this policy. This policy applies to all customers, both domestic and international.

1. Accepted Payment Methods

We provide a range of secure payment options for our customers to choose from. These include:

  • Credit Cards: We accept all major credit cards including Visa, MasterCard, American Express, and Discover. You can enter your card details at checkout and the payment will be securely processed.
  • PayPal: PayPal is a popular and trusted payment option available for customers who prefer not to share their credit card information directly on our website. It’s simple and secure.
  • Apple Pay: Customers with Apple devices can use Apple Pay for an easy and secure checkout process.
  • Google Pay: For Android users, Google Pay is also an accepted method.
  • Bank Transfers: For larger or bulk orders, we also accept direct bank transfers. Please note, this option is only available for certain customers and regions. Contact customer service for more information.
  • Gift Cards: Gem’s Mist offers its own gift cards, which can be used as a method of payment. Gift cards are available for purchase on our website.

2. Payment Processing and Authorization

Once you’ve selected your preferred payment method and completed your order, we begin the authorization process. Payments are processed via our secure payment gateway to ensure the safety and privacy of your sensitive information.

  • Immediate Payment Authorization: All payments will be authorized before your order is processed. This helps us confirm that the payment method you have chosen is valid and that there are no issues with the payment method.
  • Payment Confirmation: You will receive an order confirmation email once your payment is successfully processed. This email serves as a receipt and includes details about your order. However, this does not mean the order has been shipped. The order will only be shipped after we have fully processed and prepared the items.

3. Currency and Taxes

  • Currency: All transactions on Gem’s Mist are processed in USD (U.S. Dollars). International customers will be billed in USD, and the total amount shown at checkout is the amount you will be charged.
  • Sales Tax: Sales tax is applicable based on the shipping address. As required by law, we charge sales tax on orders shipped within certain states. The total sales tax will be calculated during the checkout process, and you will be informed before completing your order.

4. Security Measures

We prioritize the protection of your personal and financial information. Our website uses the latest SSL encryption technology, which ensures that any data transmitted between your browser and our server is secure.

  • Secure Transactions: All credit card and payment data are encrypted and processed through our secure gateway. This ensures that sensitive payment information is never stored on our servers.
  • Privacy Protection: Your privacy is important to us, and we comply with all applicable data protection laws. Your information will only be used for the purpose of processing your order and providing customer support.

5. Order Issues and Payment Errors

If there are any issues with your payment, such as an incorrect credit card number or insufficient funds, we will notify you promptly and give you the opportunity to correct the issue.

  • Declined Transactions: If your payment is declined by the payment provider, we will attempt to contact you to resolve the issue. If we cannot successfully process your payment, your order may be canceled or delayed until the issue is addressed.
  • Order Cancellations: In the event that an order is canceled due to payment failure, you will be notified. We also reserve the right to cancel orders in situations where fraud is suspected.

6. Refunds and Adjustments

In the event of a refund or adjustment, we will process it according to our Refund and Returns Policy. Please note that refunds will be made to the original payment method used at the time of the purchase.

  • Partial Refunds: If an item is returned, you will be refunded for the value of the item(s) returned, minus any applicable restocking fees or shipping costs.
  • Full Refunds: In cases where a full refund is issued, you will be refunded the total amount of your order, including shipping, if applicable, as per our refund policy.

7. Contact Information

If you have any questions or concerns about our payment methods, processing, or issues with payments, please contact us at the following:

  • Phone: (218) 346-7267
  • Email: suport@gemsmist.com
  • Address: 42171 County 53 Hwy, New York Mills, Minnesota, 56567