Sales Policy 

Effective Date: January 17, 2025

At Gem’s Mist, we are dedicated to providing an exceptional shopping experience for all of our customers. Our Sales Policy is designed to ensure that you are fully informed of our procedures, from the point of ordering to the final delivery of your products. Please review the following guidelines for a clear understanding of our sales practices.

1. Product Availability

We strive to keep our product selection up to date and available for immediate purchase, but all products are subject to availability. In the event that an item is out of stock or discontinued after an order is placed, we will notify you promptly via email or phone to discuss alternative solutions, such as backordering, product substitution, or a full refund.

2. Ordering Process

To place an order with us, simply browse our website, select the items you wish to purchase, and add them to your cart. Once you are ready to proceed, follow the checkout process, where you will be asked to provide your payment and shipping information.

  • Order Confirmation: After your order has been successfully placed, you will receive an order confirmation email containing the details of your purchase, including a summary of your order and the expected shipping date.
  • Order Modifications: If you need to make changes to your order after it has been submitted, please contact us immediately. We may be able to update your order before it is processed for shipment, but we cannot guarantee changes once the order is confirmed.
  • Order Cancellation: If you wish to cancel an order, please reach out to our customer service team as soon as possible. If the order has already been processed or shipped, we may not be able to cancel it, but we will assist you with the return process.

3. Pricing and Taxes

All prices listed on our website are in U.S. Dollars (USD) and are subject to change without notice. We reserve the right to correct any pricing errors on our website.

  • Sales Tax: Sales tax will be applied to orders shipped within the state of Minnesota, as required by law. The applicable tax rate will be calculated during checkout.
  • Promotions and Discounts: From time to time, we may offer special promotions or discounts on our products. These offers may have specific terms and conditions, including expiration dates, product exclusions, or minimum purchase requirements. Please read the terms of each promotion carefully before applying.

4. Payment Methods

We accept a wide range of payment methods to make your purchase as convenient as possible. Payments can be made via:

  • Credit and Debit Cards: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: You can also pay using PayPal for a secure, easy checkout process.
  • Other Payment Methods: We may accept additional payment options, such as Apple Pay, Google Pay, or other online payment systems, depending on your location.

Your payment details are processed securely using encrypted technologies. We do not store your full credit card information in our system to ensure your privacy.

5. Shipping and Delivery

We offer various shipping options to ensure your order reaches you in a timely manner. The shipping fees are calculated during the checkout process, based on your location and the size of your order.

  • Shipping Methods: We offer standard shipping, expedited shipping, and express shipping for faster delivery. Shipping times and costs vary based on the method chosen and the destination address.
  • Processing Time: All orders are processed and shipped within 1-3 business days of receiving the payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
  • Tracking Information: Once your order has been shipped, you will receive an email with tracking information so you can monitor the status of your delivery.
  • Shipping Delays: While we strive to meet delivery estimates, certain factors such as weather, holidays, and third-party carrier issues may cause delays. We will notify you of any shipping delays as soon as we are informed.

6. International Shipping

Currently, we only offer shipping within the United States. However, we are exploring options to expand to international markets in the future. If you live outside the United States and are interested in purchasing from us, please contact our customer service team for further assistance.

7. Returns and Exchanges

Our Return and Refund Policy provides clear guidelines on how returns and exchanges are handled. Please ensure that you read and understand this policy before making a purchase. All returns must be initiated within 30 days of receiving your order.

  • Non-returnable items: Certain items, such as sale items, personalized products, or intimate goods, are not eligible for return. Please check the product descriptions for any restrictions before making a purchase.
  • Return Process: To return an item, you must contact our customer service team at suport@gemsmist.com to receive a Return Authorization number. Returns will not be accepted without prior authorization.
  • Restocking Fees: In some cases, a restocking fee may be charged for returned items, particularly those that are opened or used. Restocking fees will be outlined in the Return and Refund Policy.

8. Customer Service and Support

At Gem’s Mist, we pride ourselves on excellent customer service. Our support team is here to help you with any questions or concerns you may have. You can reach us at:

  • Phone: (218) 346-7267
  • Email: suport@gemsmist.com
  • Address: 42171 County 53 Hwy, New York Mills, Minnesota 56567